Question 1

A: Adopt IP54 waterproof design with sealed shell, no impact from minor splashes, surface can be directly wiped with wet cloth daily.

Accepted Answer

A: Adopt IP54 waterproof design with sealed shell, no impact from minor splashes, surface can be directly wiped with wet cloth daily.

Question 2

A: Adopt weak magnetic adsorption design with controllable magnetic force (≤2kg), no residual glue after removal, tested to cause no damage to elevator walls.

Accepted Answer

A: Adopt weak magnetic adsorption design with controllable magnetic force (≤2kg), no residual glue after removal, tested to cause no damage to elevator walls.

Question 3

A: Outdoor versions are customizable, made of rainproof and sunproof materials with rust-proof borders, tolerating temperatures from -10℃ to 60℃.

Accepted Answer

A: Outdoor versions are customizable, made of rainproof and sunproof materials with rust-proof borders, tolerating temperatures from -10℃ to 60℃.

Question 4

A: We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours.

Accepted Answer

A: We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours.

Question 5

A: We have optimized solutions: ① Develop foldable/detachable structures to reduce packaging volume by up to 60%. ② Partner with specialized logistics companies for oversized cargo, offering door - to - door service. ③ Provide freight cost estimation in the quotation phase to help you plan budgets.s solutions: foldable designs to reduce volume by up to 60%, cooperation with specialized carriers, and freight cost estimation at the quotation stage.

Accepted Answer

A: We have optimized solutions: ① Develop foldable/detachable structures to reduce packaging volume by up to 60%. ② Partner with specialized logistics companies for oversized cargo, offering door - to - door service. ③ Provide freight cost estimation in the quotation phase to help you plan budgets.

Question 6

A: The price varies by customization complexity. Generally, customized products are 15% - 30% higher than standard ones. Simple changes (like color) add ~15%, while complex customization (unique design, special materials) can increase by up to 30%. We provide itemized quotes so you know where every cost goes.

Accepted Answer

A: The price of our products is directly influenced by the level of customization involved. Since each project has unique requirements, we calculate costs based on factors such as design complexity, material selection, production processes, and any additional tooling needed. This ensures that you only pay for the specific features you request.In general, customized products are typically 15%–30% higher than our standard offerings. The exact percentage depends on the nature of the changes:Simple modifications (such as color adjustments, logo printing, or minor size tweaks) usually add about 15% to the standard price. These changes are relatively straightforward and do not require major adjustments to our production line.Complex customization (including unique structural designs, special materials, custom molds, or intricate finishing) can increase the price by up to 30%. These projects often involve additional engineering work, material testing, and longer production times.To ensure full transparency, we always provide itemized quotes that break down costs into categories such as materials, labor, tooling, and any other relevant expenses. This way, you can clearly see where every cost comes from and make informed decisions about your customization options.

Question 7

A: Small changes (e.g., color adjustment, minor spec tweak) are acceptable within 48 hours of order confirmation, with no extra cost. For major changes (e.g., design overhaul, material replacement) after production starts, a revision fee may apply based on the work completed. We’ll communicate promptly to minimize your loss.

Accepted Answer

A: We understand that plans can change, which is why we have established clear and flexible order adjustment policies to accommodate your needs.Regarding Minor Changes:If you need to make minor adjustments within 48 hours of order confirmation—such as color modifications or small specification tweaks (e.g., slight dimensional changes that do not affect tooling)—we are happy to accommodate these requests free of charge. This grace period is designed to ensure that any last‑minute refinements can be made before mass production officially begins.Regarding Major Changes:If significant modifications are required after production has already started—such as a complete design overhaul, material replacement, or changes that require new tooling—we will do our best to cooperate. However, a revision fee may apply to cover the cost of scrapped materials, labor hours already invested, and any new tooling required.Our Commitment:Rest assured that our production and customer service teams work in close coordination. If a major change request is made during production, we will communicate with you immediately to assess the situation. We will provide a detailed breakdown of the costs involved and explore all possible options to minimize your financial loss while ensuring you receive the product you need.

Question 8

A: Yes. We offer neutral packaging, custom - printed sleeves, and PVC label sticking. The MOQ for customized packaging is 200 sets. We also provide a design template library to simplify the process, and packaging proofing can be finished within 7 days.

Accepted Answer

A: Yes, we offer a variety of flexible packaging options to meet different branding and logistics needs. Our standard offerings include neutral packaging (suitable for bulk orders or retailers with their own branding), custom‑printed sleeves (which can be easily slipped over standard boxes for a professional look), and PVC label sticking (for a clean, high‑quality finish without the need for full‑box printing).The MOQ for customized packaging is 200 sets, which allows you to test different designs or support mid‑sized campaigns without large upfront costs. To make the process even smoother, we provide a design template library with pre‑formatted dimensions and guidelines, so your design team can quickly create artwork that fits perfectly. Our packaging proofing process is efficient and reliable, with most samples ready within 7 days.We also offer guidance on material selection, printing techniques, and packaging structure to ensure your products not only look great but also stay protected during shipping. Whether you need simple, cost‑effective packaging or a premium, branded solution, our team can help you find the best option for your budget and timeline.

Question 9

A: Absolutely. Our design team with 8+ years of FMCG retail experience will collaborate with you. We first understand your brand, target audience, and usage scenarios, then provide 2-3 concept drafts (e.g., 3D renderings of shelf layouts) for your choice. Revisions are offered until you’re satisfied.

Accepted Answer

Absolutely. Our design team has over 8 years of professional experience in the FMCG retail industry and is committed to working closely with you to deliver customized display solutions. With a deep understanding of FMCG market trends, consumer behavior, and retail operational logic, our team can translate your brand needs into practical and visually appealing display designs.Our collaboration process is structured and customer‑centric. First, we conduct in‑depth communication with you to fully understand three core elements: your brand positioning and core values (to ensure the design aligns with your brand identity), your target audience characteristics (including shopping habits and aesthetic preferences, which guide the design’s visual appeal), and the specific usage scenarios (such as the type of supermarket, store layout, and the nature of the products being displayed—whether snacks, beverages, daily necessities, etc.). This foundational understanding ensures that every subsequent design detail is targeted and effective.Based on these insights, our team will provide 2–3 concept drafts in different styles for your selection. These drafts will include detailed 3D renderings of shelf layouts, highlighting key design points such as product placement strategies, space utilization plans, and visual focal points. Each draft will also be accompanied by a brief design explanation, illustrating how it meets your brand requirements and target audience preferences.We are dedicated to ensuring your complete satisfaction. Throughout the design process, we offer multiple revision rounds based on your feedback—whether it involves adjusting the color scheme, optimizing the structural layout, or refining the product display logic. Our team will respond promptly and iterate on the designs until the final plan fully meets your expectations and business needs.

Question 10

This FAQ clarifies the operation process, corresponding extra charges and lead time adjustments for design modification services after sample confirmation, distinguishing between minor and major modification standards.

Accepted Answer

We will evaluate your design modification demands after sample confirmation, confirm the modification cost and adjusted sample lead time in writing, then implement minor or major modifications accordingly.The process for design modification after sample confirmation is simple and customer-centric. First, please provide us with your detailed modification requirements, such as specific size adjustments, material replacements (e.g., from acrylic to metal), or functional upgrades.Upon receiving your request, our experienced R&D and engineering team will conduct a comprehensive evaluation. We will analyze how the proposed changes impact the production process, tooling requirements, and overall cost structure. This thorough assessment typically takes 1–2 working days.For minor modifications (such as small size adjustments), there is usually no additional modification cost, but the sample lead time may be extended by 2–3 working days. For major modifications (such as a complete structural redesign), a small modification fee will apply, and the sample lead time will be extended by 3–5 working days.To ensure full transparency, we will confirm any additional costs and revised timelines with you in writing (via email or formal quotation) before proceeding with the modification.

Question 11

We carry out professional shipping protection and packaging to reduce product damage, and offer a standardized damage claims process to solve transit damage issues properly.

Accepted Answer

We take strict shipping protection measures and implement a clear damage claims process to quickly resolve product damage issues during transit.We adopt strict and comprehensive packaging measures to minimize the risk of product damage during transportation, ensuring goods arrive in intact condition. All products are wrapped with shock-absorbent bubble film, packed in sturdy corrugated cartons with custom foam padding for full impact and vibration protection. For large or heavy orders, we use reinforced pallets fixed with shrink wrap and strapping to avoid shifting, crushing or moisture damage during shipping.In the rare case of product damage upon receipt, we provide an efficient claims process for prompt resolution. Please send photos of damaged goods and outer packaging to our customer service team within 3 days of delivery, which helps us confirm the damage cause quickly.After verifying the cause, we will provide targeted solutions:If damage results from manufacturing defects or inadequate packaging, we will arrange free replacement or refund for you.If damage is caused by logistics handling, we will assist you in filing a claim with the shipping carrier and provide full supporting documents for smooth compensation.For high-value orders, we suggest purchasing shipping insurance for extra protection, and our team can arrange this service to secure your investment during delivery.

Question 12

We offer a variety of flexible payment terms to accommodate the diverse needs of our global customers and ensure secure, efficient transactions.

Accepted Answer

We offer a variety of flexible payment terms to accommodate the diverse needs of our global customers and ensure secure, efficient transactions:T/T (Telegraphic Transfer)This is our most commonly used payment method. The standard term is 30% deposit upon order confirmation, which secures your production slot and covers the initial cost of raw materials and tooling. The 70% balance is required before shipment, ensuring that all quality checks have been completed and the goods are ready for dispatch. This structure provides mutual protection for both parties and helps streamline the production process.L/C (Letter of Credit)For larger orders or customers who prefer bank‑guaranteed transactions, we accept Irrevocable L/C at sight issued by a reputable international bank. This method offers enhanced security, as payment is guaranteed upon presentation of the required shipping documents. Our team is experienced in handling L/C transactions and can guide you through the document preparation process to ensure compliance and avoid any delays.Flexible Terms for Long‑Term PartnersWe highly value long‑term relationships with our clients. For customers who have established a strong credit history and reliable cooperation track record with us, we are open to negotiating more flexible payment terms. For example, we may offer a 50% deposit and 50% balance against a copy of the Bill of Lading (B/L). This arrangement helps improve your cash flow by allowing you to inspect the shipping documents before the final payment is made.Sample OrdersFor sample orders, full payment is required in advance to cover the cost of customization, labor, and express shipping. We understand that sample costs are an investment, which is why we offer a sample fee refund policy. When your subsequent bulk order reaches a certain quantity (usually 1000 units or more, depending on the product type), the sample fee will be fully deducted from the total invoice amount, effectively making the sample free for qualifying orders.

Question 13

This FAQ clearly states theproduction lead time for standard and customized products, and introduces three flexible shipping options to meet B-end customers' different delivery demands.

Accepted Answer

Our production lead time is 7–10 working days for standard products and 15–25 working days for customized products, and we provide three flexibleshipping options (sea freight, air freight, express delivery) to meet different needs.1. Production Lead TimeOur production lead time depends on order quantity and customization complexity. For standard products in our regular catalogue, production is generally finished within 7–10 working days to support your fast restocking demands. For customized products with custom designs, logos or structural changes, the lead time is 15–25 working days, covering sample making, customer approval and mass production to guarantee product accuracy.2. Shipping OptionsWe support flexible shipping options for various order volumes, budgets and timelines: Sea freight: The most economical choice for large orders, with a transit time of 20–40 days depending on the destination port. Air freight: Faster delivery for urgent or small-batch orders, taking around 5–10 days in transit. Express delivery: Door-to-door service for samples or time-sensitive small shipments, with a transit time of 3–7 days. Our team will help you choose the most suitable shipping method according to your actual needs.

Question 14

Our company offers flexible MOQ (500 units for standard display racks, 300 units for customized items, 100 units for promotional props) and accepts negotiation for special needs.

Accepted Answer

We have flexible MOQ policies based on different product types and project scales, with negotiable special requirements.We have established flexible Minimum Order Quantity (MOQ) policies to accommodate different types of products and project scales:For standard display racks (such as shelf dividers, hook displays, and standard gondola accessories), the MOQ is set at 500 units per model. This allows us to maintain efficient production runs and offer competitive pricing for our in-stock or standard catalog items.For customized items involving specific logos, colors, or unique structural designs, the MOQ is typically 300 units. This threshold helps to offset the initial costs associated with mold development, tooling, and custom setup processes, ensuring that the customization remains cost-effective for you.For promotional props like POP signs, countertop displays, or temporary promotional stands, we understand the need for smaller, campaign-based orders. Therefore, the MOQ can be as low as 100 units for simple designs, providing greater flexibility for your marketing initiatives.While the above quantities serve as our standard guidelines, we are always open to discussing your specific requirements. We welcome inquiries for smaller quantities, and our dedicated sales team will work closely with you to explore every possibility, striving to provide a feasible solution that aligns with your budget and timeline.

Question 15

Recommendations for Display Solutions

Accepted Answer

Yes, we have extensive experience in providing targeted display solutions for various types of supermarkets, tailoring our recommendations to each store’s unique layout, product mix, and customer flow.*Large supermarkets and hypermarketsFor these large‑scale retailers, we recommend modular display racks with high load‑bearing capacity, which can be flexibly combined and adjusted to maximize vertical space and adapt to seasonal changes. To optimize product visibility for fast‑moving consumer goods (FMCG), we suggest using end‑cap displays and pallet displays placed in high‑traffic areas to capture customers’ attention and drive impulse purchases. We also offer customized signage and divider systems to improve navigation and enhance the overall shopping experience.*Convenience storesIn convenience stores, space efficiency is essential. We provide compact countertop displays, wall‑mounted units, and foldable promotional props that maximize limited floor space while maintaining a clean, organized look. Our solutions are designed to highlight key items such as snacks, beverages, and travel‑sized products, making them easily accessible to customers on the go.*Specialty stores (e.g., organic food stores, cosmetics supermarkets)For specialty retailers, visual appeal and brand alignment are critical. Custom acrylic displays with high transparency are ideal for showcasing product details and enhancing perceived quality. For premium or luxury products, we offer elegant wooden or metal displays that convey sophistication and reinforce brand value. Our team can also integrate lighting elements to further highlight featured items and create a more engaging shopping atmosphere.Our sales consultants work closely with you to understand your specific needs. Based on your supermarket’s floor plan, product categories, and brand identity, they can provide detailed 3D renderings, layout plans, and material recommendations to help you visualize the final result and make informed decisions.

Question 16

We specialize in customizing supermarket displays and promotional props. We can tailor products to your exact dimensions, materials, colors, logos, and functional requirements. To begin, please provide CAD drawings, sample photos, or specific parameters. Our R&D team will evaluate feasibility and provide a quotation within 2-3 working days. For complex designs, we can also produce a pre-production sample for your approval before mass production.

Accepted Answer

Yes, we specialize in one-stop customization of supermarket display supplies and promotional props. We pride ourselves on our flexibility, offering fully tailored solutions that align with your specific dimensions, preferred materials, brand-matched colors, logo placements, and functional design requirements. Whether you need a standard display rack or a highly specialized promotional unit, we have the capability to bring your vision to life.To initiate the customization process, please provide us with your detailed requirements. This can include CAD drawings, photos of existing samples, or specific technical parameters. If you don’t have a complete design, our experienced R&D team is also available to assist with the initial concept and technical drawings. Once we receive your specifications, our team will promptly evaluate the production feasibility and provide you with a detailed quotation within 2-3 working days.For complex designs or large-volume orders, we highly recommend our pre-production sampling service. We can create a physical sample for your thorough evaluation and approval before mass production begins. This ensures that the final product perfectly meets your expectations in terms of quality, appearance, and functionality, minimizing any potential risks and ensuring a smooth production process.

Question 17

A: This FAQ clarifies that as an integrated industry and trade factory, we can provide quality inspection reports for retail display products and promotional props, supporting customers with full-process quality control and compliant documentation.

Accepted Answer

A: Yes, we can provide official quality inspection reports for retail display products and promotional props as an integrated industry and trade factory.Quality assurance runs through our entire production system as an integrated industry and trade factory. We carry out strict multi-level quality control at each key production stage of retail display products and promotional props, including raw material inspection, semi-finished product testing and finished product final verification. Our QC team adopts 100% visual inspection and statistical sampling to ensure product consistency.We can issue a complete Quality Inspection Report (QIR) for each order batch upon request. The report covers material compliance certificates (REACH/RoHS), structural stability test results, load-bearing capacity, durability test data and other indicators, which can fully support your customs clearance and internal quality audit work.

Question 18

A: Our display products use premium, environmentally friendly materials complying with international standards, with eco-friendly alternatives and food-contact-safe options available.

Accepted Answer

A: We mainly use a variety of premium display materials, all of which comply with strict international environmental and safety standards, and we also provide eco-friendly alternatives.We primarily utilize a variety ofpremium materials to ensure our display products possess both aesthetic appeal and structural integrity. These include food‑grade acrylic, renowned for its exceptional transparency and durability; high‑quality cardboard, which offers versatility and cost‑effectiveness; corrosion‑resistant metals such as aluminum and stainless steel, providing a sleek appearance and long‑lasting performance; and recyclable plastics like PET and PP.All our materials strictly comply with stringent international environmental and safety standards, including the EU REACH and RoHS directives, ensuring they are free from harmful substances. For food-related display props—such as bakery racks or deli displays—we adhere to the strictest industry regulations and use only food-contact-safe materials. We hold comprehensive certification reports for these materials, which are available upon request to ensure your complete peace of mind.In alignment with global sustainability trends, we are also committed to reducing our environmental footprint. We offer a range of eco-friendly alternatives, including biodegradable cardboard and recycled plastics, designed to support your brand's sustainability goals without compromising on quality. By choosing our green solutions, you can enhance your brand image as an environmentally responsible retailer while meeting the growing consumer demand for eco‑conscious products.

Question 19

A: Yes, we are an integrated industry and trade customization factory with 15 years of industry experience, focusing on retail display products and supermarket display props, providing full-process customized display solutions from design and production to delivery.

Accepted Answer

A: Yes, we are a professional customized manufacturer of supermarket display props, and also an integrated industry and trade factory combining production and trade.With 15 years of in-depth experience in the retail display industry, we are a formal integrated industry and trade factory integrating R&D, production and trade, focusing on the customization and production of retail display products, supermarket display props and various promotional props. We have long served various retail terminal customers around the world, including chain supermarkets, convenience stores, beauty collection stores, mother-and-baby stores, etc. In terms of production strength, we are equipped with a standardized production workshop, introducing advanced production facilities such as CNC cutting equipment, automatic welding production lines and precision injection molding equipment, which can efficiently complete the mass production of various display products. At the same time, we have established a strict full-process quality control system. From raw material procurement, semi-finished product processing to finished product delivery, professional quality inspectors are arranged to conduct random inspections at each link to ensure that every retail display product and supermarket display prop meets international quality standards and prevent unqualified products from entering the market. In terms of customization services, we have a professional design and technical team that can quickly respond to customers' customization needs. Whether customers provide clear design drawings or only put forward basic display needs, we will combine the customer's brand tone, product characteristics and store operation scenarios to provide one-on-one customization plan optimization. We provide one-stop customized display solutions from initial concept design, sample making, modification and adjustment, to mass production, packaging customization, and then to cross-border logistics docking and customs clearance assistance, truly realizing "customization on demand and worry-free whole process". In addition, as an integrated industry and trade factory, we have independent import and export qualifications, which can directly connect with overseas customers, eliminate intermediate trade links, and reduce procurement costs for customers. At the same time, we are familiar with the retail display industry norms and needs in different regions around the world, and can optimize product design and production standards according to the market characteristics of the customer's region to ensure that the products can quickly adapt to the local retail scenarios. Whether it is conventional supermarket display stands, shelves, hanging racks, or personalized promotional display props, display stacks, display cabinets and other retail display products, we can accurately meet customers' customization demands with rich industry experience, mature production technology and perfect service system, helping customers improve store display effects and optimize operational efficiency.

Retail Display Solutions Expert

FAQs

Are you looking for a reliable manufacturer of retail display products?

SOLUTIONS

CAPABILITIES

PRODUCTS

Retail Display Solutions Expert

Material

Scene

Installation Method

FAQs

Are you looking for a reliable manufacturer of retail display products?

SOLUTIONS

CAPABILITIES

PRODUCTS