Question 1

All 28 questions from the official Service FAQ in one list: the inquiry-to-after-sales journey, free design and 3D renderings, samples and re-sampling, modifications and revisions, customization pricing, custom packaging, supermarket display solutions, long-term cooperation benefits, annual refresh programmes, rush orders, chain rollouts, mixed containers and drawing or CAD input.

Accepted Answer

VIGO DISPLAY Service FAQ List Service is where a display supplier earns a long-term relationship: free design help, fast sampling, clear customization rules and honest after-sales support. This list condenses the official VIGO DISPLAY Service FAQ — 28 questions — into one readable page, grouped by topic. Tap a question to open its answer. 28 questions Service & support Official FAQ hub On this page — tap any question to open its answer 1. Working with Us: Service Journey, Advice and After-Sales 2. Samples, Re-sampling, Modifications and Revisions 3. Customization, Design, Pricing and Packaging Support 1. Working with Us: Service Journey, Advice and After-Sales 10 questions From the first inquiry to after-sales — the full process, free advice, trial orders and long-term cooperation. What is the full process from inquiry to delivery? It follows five stages — consultation, design and proposal, sampling, mass production with QC, then global shipping. Read the full answer in the Service FAQ Can I start with a small trial order before a bulk order? Yes, a 100-piece trial order lets you validate quality and shelf fit before committing to larger volumes. Read the full answer in the Service FAQ What after-sales support and warranty do you offer? We provide replacement parts, structural guidance, and optional on-site installation to keep your displays running long-term. Read the full answer in the Service FAQ What after-sales service do you offer for customized products? We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours. Read the full answer in the Service FAQ Do you provide exclusive services for long-term cooperative customers? Exclusive services are provided for long-term cooperative customers, including priority supply, exclusive quotation, after-sales green channel, etc. Read the full answer in the Service FAQ Do you provide product installation guidance service? Free installation guidance is provided, including installation manual and video tutorial, and one-to-one guidance is available for complex products. Read the full answer in the Service FAQ Can you provide product matching suggestion service? Free product matching suggestions are provided, and the optimal product combination is recommended according to the customer's store type and display scenario. Read the full answer in the Service FAQ Do you offer annual display refresh programmes and repeat-order scheduling? Yes — we run annual refresh calendars with reserved production slots and scheduled repeat production, so seasonal displays ship on your campaign dates rather than around them. Share your campaign dates and we will return a production calendar. Read the full answer in the Service FAQ How do you handle rush orders for an urgent store opening date? We run a documented fast-track path: stock items dispatch in 24 to 48 hours, and custom units go on a compressed sampling and production plan with air freight where the date demands it. Send us the opening date and we will confirm what can arrive in time. Read the full answer in the Service FAQ What is the process for scaling a proven display from one pilot store to a full chain rollout? Lock the pilot specification, freeze a golden sample, then release in store clusters with site checks and a spare-parts ratio built into the plan. Share the store count and we will phase the rollout. Read the full answer in the Service FAQ 2. Samples, Re-sampling, Modifications and Revisions 8 questions How sampling works, what happens when you are not satisfied, and how late changes are handled. Can I get free product trial samples? Free trial samples are for regular standard items, only low cost charge for customized samples, which can be deducted in subsequent orders. Read the full answer in the Service FAQ Do you offer samples of in-stock products? Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier. Read the full answer in the Service FAQ How long is sample lead time and mass production time for customized products? Regular samples are finished within 1-3 working days, bulk orders delivered in 3-15 days based on quantity, rush order available. Read the full answer in the Service FAQ Can I re-sample if I am not satisfied with the customized product sample? Re-sampling is supported. The first unsatisfactory sample can be re-sampled for free once, and sampling fees need to be borne through negotiation for multiple modifications. Read the full answer in the Service FAQ Can I modify customization requirements during the customized product process? Customization requirements can be modified for free before entering the production link; if production has started, cost will be calculated according to the modification range. Read the full answer in the Service FAQ If we need to modify the design after confirming the sample, what is the process and additional cost The process, extra charges and lead-time adjustment depend on whether the change is minor or major. Minor modifications are handled quickly with limited impact; major redesigns are re-quoted before work begins. Confirm the design scope at the sample stage and we will keep any later change as low-cost as possible. Read the full answer in the Service FAQ Can I make changes to my customized order after confirmation? Small changes (e.g., color adjustment, minor spec tweak) are acceptable within 48 hours of order confirmation, with no extra cost. For major changes (e.g., design overhaul, material replacement) after production starts, a revision fee may apply based on the work completed. We’ll communicate promptly to minimize your loss. Read the full answer in the Service FAQ What if I need a slight modification to a standard in-stock product? For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline. Read the full answer in the Service FAQ 3. Customization, Design, Pricing and Packaging Support 10 questions Free design and 3D renderings, custom pricing versus standard, packaging customization and supermarket display solutions. Can you provide free design or 3D renderings before I order? Yes, our in-house R&D team provides free design proposals and 3D renderings for custom projects. Read the full answer in the Service FAQ Can you help with design if I don't have a clear concept? Absolutely. Our design team with 8+ years of FMCG retail experience will collaborate with you. We first understand your brand, target audience, and usage scenarios, then provide 2-3 concept drafts (e.g., 3D renderings of shelf layouts) for your choice. Revisions are offered until you’re satisfied. Read the full answer in the Service FAQ What’s the price difference between customized and standard products? The price varies by customization complexity. Generally, customized products are 15% - 30% higher than standard ones. Simple changes (like color) add ~15%, while complex customization (unique design, special materials) can increase by up to 30%. We provide itemized quotes so you know where every cost goes. Read the full answer in the Service FAQ Is customized packaging available for display props? Yes. We offer neutral packaging, custom - printed sleeves, and PVC label sticking. The MOQ for customized packaging is 200 sets. We also provide a design template library to simplify the process, and packaging proofing can be finished within 7 days. Read the full answer in the Service FAQ Do you provide product packaging customization service? Yes. We print brand information and design exclusive packaging styles to your requirement, including export-ready and moisture-proof packaging. Custom packaging protects the product in transit and extends your brand to the unboxing moment. Read the full answer in the Service FAQ Do you support e-commerce and marketplace fulfillment packaging? Yes, we provide fulfillment-compliant packaging, barcoding, and drop-ship-friendly options for online sellers. Read the full answer in the Service FAQ Can you customize display products according to our specific requirements? We specialize in customizing supermarket displays and promotional props. We can tailor products to your exact dimensions, materials, colors, logos, and functional requirements. To begin, please provide CAD drawings, sample photos, or specific parameters. Our R&D team will evaluate feasibility and provide a quotation within 2-3 working days. For complex designs, we can also produce a pre-production sample for your approval before mass production. Read the full answer in the Service FAQ Do you have any recommendations for display solutions suitable for different types of supermarkets？ Yes. We recommend targeted display solutions for different supermarket formats and share 3D renderings and layout plans before production. Tell us your store type and layout, and our team will propose the fixture combination that fits. Read the full answer in the Service FAQ Can you work from our own drawings, CAD or 3D files, or an existing sample? Yes — we accept 2D drawings, STEP/IGES 3D files, hand sketches and physical samples, and we confirm manufacturability before quoting. Send the drawing or a sample photo and we will run a manufacturability review. Read the full answer in the Service FAQ Can you supply a mixed container combining several display SKUs? Yes — mixed containers and consolidated LCL shipments are standard. We calculate the loading plan so the container is filled and cartons arrive in store order; send your SKU list and quantities. Read the full answer in the Service FAQ Related FAQ lists Company Products Order & Delivery Service Still have a question? These 23 answers cover our service process end to end. For questions about a specific product, see the Products FAQ; for pricing, payment and delivery terms, see the Order & Delivery FAQ. Otherwise contact our team — we answer within one business day. Send us your inquiry

Question 2

A: Lock the pilot spec, freeze a golden sample, then release in store clusters — phased, with site checks and a spare-parts ratio built into the plan.

Accepted Answer

A:The pilot proves the concept; the rollout needs a frozen specification. Once a store has run the display for a normal trading cycle, we lock the spec, freeze a golden sample and release production in store clusters rather than all at once. 1 pilot cycleBefore the freeze Golden sampleThe rollout reference Phased clustersNever one big-bang release Six-step rollout sequence 1Pilot run — one or two stores, a full trading cycle, with store feedback captured on a short fixed form. 2Specification freeze — agree the final design, material, colour and hardware; no changes after this point without a version bump. 3Golden sample — one approved unit kept by both sides as the physical standard for every later run. 4Cluster release — ship by cluster or region so installation issues surface on a small batch, not across the chain. 5Site checks — confirm ceiling height, wall type and aisle width per store before each cluster ships. 6Steady state — repeat runs from the frozen spec, with an aging review after the first full year. Include spares in the rollout quantity Chains that order exactly one unit per store usually end up short when a single store damages a part during a busy week. Add roughly 3 to 5 percent spare units per cluster, and keep the small consumable parts — clips, feet, price tag strips — stocked separately. Browse the full POP/POS range that chain rollouts draw from. Browse the Full Range

Question 3

A: We run a documented fast-track path — stock items in 24 to 48 hours, and custom units on a compressed sampling and production plan with air freight if needed.

Accepted Answer

A:Yes, with a clear split: if the item exists in stock it can ship in 24 to 48 hours after payment confirmation; if it must be made, we compress the schedule and tell you honestly which milestone is the binding constraint. 24–48 hStock dispatch Air freightWhen sea transit is too slow Milestone planFixed dates, fixed owners The fast-track path 1Day 0 — you send the target in-store date and the non-negotiable items; we confirm feasibility the same working day. 2Sampling is compressed or, where the design allows, replaced by a digital approval plus a single pre-production unit. 3Production is scheduled with a named production slot rather than a queue position. 4Shipping mode is chosen from the date: sea if it clears, air or expedited rail if it does not. Indicative timeline by route RouteProductionTransit Standard in-stock itemNone7–15 days dispatch Custom, standard lead time25–35 daysSea freight Custom, fast-trackCompressed, agreed milestone planAir freight What rush orders cannot fix A rush order cannot fix an unapproved design. If the artwork, colour or dimensions are still moving, the fastest option is usually to ship approved stock items now for the opening and add the custom units in a second wave — we will say so if that is the better route. Opening date fixed? Send it and we will confirm what can arrive in time. Check My Deadline

Question 4

A: Yes — we run annual refresh calendars with reserved production slots and scheduled repeat production, so seasonal displays ship on your campaign dates.

Accepted Answer

A:Yes. Retail display demand is seasonal, so the useful service is not a price list but a production calendar: we agree your campaign dates, work backwards to production and shipping windows, and reserve capacity for the repeat runs. 4–12 monthsPlanning horizon Reserved slotsFor repeat runs Same specMaterial kept on file What a refresh programme includes A shared calendar covering campaign dates, design freeze, sample approval, production and sailing windows. Reserved production capacity so spring and holiday season orders do not queue behind unrelated work. Specification and material kept on file, so repeat runs do not re-negotiate colour, thickness or hardware. Aging review once a year — which fixtures survived, which need structural revision before the next run. When to start planning For a seasonal campaign, start four to six months before the in-store date: roughly 30 days for design, 30 to 90 days for sampling, 25 to 35 days for custom production, plus sea transit. Starting later usually means air freight or a simpler design. See the latest arrivals we release for seasonal display refreshes. See New Arrivals

Question 5

A: Yes — mixed containers and consolidated LCL shipments are standard; we calculate the loading plan so the container is filled and cartons arrive in store order.

Accepted Answer

A:Yes, this is routine. A single display programme often needs four or five different fixtures across a store, so we plan one loading scheme that combines them — and we sequence the cartons to match your rollout order. FCL / LCLBoth available 1 loading planFor the whole mix Store-sequencedCarton labelling How we build a mixed shipment One consolidated packing list across all SKUs, with carton dimensions, weights and CBM per line. A loading plan that fills the container properly — mixing flat-packed and assembled items is a geometry question, not an assumption. Cartons marked by store, phase or SKU code so unloading follows your rollout sequence. Photos of the loaded container before sealing, so you can verify the load before it sails. Where the savings come from Mixing SKUs almost always beats shipping them separately, but only if packaging is designed for it. Flat-pack where you can, keep assembled items to the minimum needed for the display to arrive sell-ready, and consolidate parts of one fixture into a single carton. Download the product catalog to build your mixed-SKU list. Download the Catalog

Question 6

A: Yes. We accept 2D drawings, STEP/IGES 3D files, hand sketches and physical samples — and we confirm manufacturability before quoting.

Accepted Answer

A:Yes — drawings, CAD models, sketches or an existing sample are all workable starting points. What matters most is that we review manufacturability before the quote, so the price you receive is the price the part can actually be made at. PDF / DWG2D drawings accepted STEP / IGES3D formats accepted DFM reviewBefore quoting How a file-based project runs 1You send files or a sample and tell us the target market, quantity and any compliance requirement. 2We run a manufacturability review — wall thickness, bend radii, tooling, assembly sequence — and flag changes if needed. 3You receive a quotation with the design feedback; changes are agreed before sampling. 4We produce a functional sample for physical approval, then move to mass production. What helps us quote faster A dimensioned drawing beats a rendered image every time — tolerances and material grades are what we price. If you only have a physical sample, send photos with a ruler next to it plus a weight. State the intended material; if you are unsure, we will recommend one and price the alternatives. One thing to expect If your existing sample was made for a different manufacturing method, a direct copy may quote higher than the original. We will tell you which features drive the cost and offer a close-match alternative — a small design change often saves a meaningful percentage. Send your drawing or sample photo for a manufacturability review. Start a DFM Review

Question 7

A: We provide replacement parts, structural guidance, and optional on-site installation to keep your displays running long-term.

Accepted Answer

A:You get a 12-month warranty, plus installation manuals, video tutorials, and one-on-one remote guidance — so every overseas customer can install and maintain our displays with confidence.12 monthsFree warranty from receipt24-hourResponse on working daysVideo guidesManuals & tutorials includedSupport for overseas customersSince on-site visits abroad are not practical, we make remote support fast and complete: every product ships with detailed installation instructions and a user manual, plus step-by-step video guides. Our engineers provide one-on-one remote technical guidance — including live video teaching — so your team can install, adjust, and repair fixtures without waiting for anyone to travel.Spare parts over service tripsMost wear-and-tear issues are solved by swapping a component, not the whole unit. We supply replacement parts, structural adjustment guidance, and troubleshooting support, so your displays keep running at the lowest possible cost.Warranty and response timesFree warranty covers 12 months from the date of receipt (custom products follow the contract terms). We provide a preliminary solution within 24 hours on working days — simple issues are resolved within 7 working days, complex ones within 15. On-site installation by professional technicians is available for projects in mainland China. Why Choose VIGO DISPLAY12-month free warranty — issues resolved, not passed aroundInstallation manuals, user manuals, and video tutorials with every orderOne-on-one remote guidance and replacement parts — no need to wait for a service tripHave a question about warranty or support?Send an Inquiry

Question 8

A: Yes, we provide fulfillment-compliant packaging, barcoding, and drop-ship-friendly options for online sellers.

Accepted Answer

A:Yes — we provide fulfillment-compliant packaging, barcoding, and drop-ship-friendly options for online sellers.Fulfillment-readyNo repacking or re-labelingBarcodingFlows into your networkFree photographyReady-to-list imagesBuilt for online sellersWhether you sell on your own store or a major marketplace, we make sure your displays arrive ready to list. Online sellers also get brand customization, new-product design, fulfillment-compliant packaging, and free photography.Drop-ship friendlyWe offer barcoding and drop-ship-friendly options so orders flow straight into your fulfillment network, reducing handling time and getting products to customers faster. Why Choose VIGO DISPLAYFulfillment-compliant packaging and barcoding — no repacking neededFree photography gives you ready-to-list product imagesBrand customization and new-product design for online sellersSelling online?Discuss Packaging

Question 9

A: It follows five stages — consultation, design and proposal, sampling, mass production with QC, then global shipping.

Accepted Answer

A:It follows five clear stages — consultation, design and proposal, sampling, mass production with QC, then global shipping.5 stagesFrom inquiry to delivery30 daysDesign proposal25–35 daysCustom production timeStep by stepConsultation — share your needs and we clarify your display goalsDesign & proposal — a full proposal within 30 daysSampling — functional samples within 90 days, refined through feedbackMass production & QC — standard ships in 7–15 days, custom in 25–35 daysGlobal shipping — to 120+ countries on the trade term you chooseOne point of contactA dedicated account manager with 15+ years of retail display experience handles the whole journey and responds within 1 hour, 24/7. Why Choose VIGO DISPLAYOne dedicated account manager from inquiry to delivery — 1-hour response, 24/7A transparent five-stage process with clear timelines15+ years of experience, 50M+ units shipped to 120+ countriesWant to map out your exact timeline?Send an Inquiry

Question 10

A: Yes, a 100-piece trial order lets you validate quality and shelf fit before committing to larger volumes.

Accepted Answer

A:Yes — a 100-piece trial order lets you validate quality and shelf fit before committing to larger volumes.100 pcsOne of the lowest MOQs7–15 daysIn-stock shippingLow riskProduction-grade qualityTest before you scaleOur minimum order quantity starts at just 100 pieces, one of the lowest in the industry for custom retail displays. You get production-grade quality — not sample-grade goods — so you can evaluate material, fit, and durability on your real shelves.Start even faster with in-stock itemsFor in-stock standard products, there is no production wait at all — they ship from our warehouse in 7 to 15 days. Many buyers pilot a display program with in-stock items first, then scale up with a fully customized version once the concept is proven. Why Choose VIGO DISPLAYMOQ from just 100 pieces — one of the lowest in the industryProduction-grade quality even on trial orders — never sample-gradeIn-stock standard items ship in 7–15 days with no production waitReady to test a concept with low risk?Start a Trial Order

Question 11

A: Yes, our in-house R&D team provides free design proposals and 3D renderings for custom projects.

Accepted Answer

A:Yes — our in-house R&D team provides free design proposals and 3D renderings for custom projects.30 daysFull design proposal90 daysFunctional samplesIn-house R&DNo outsourced designDesign you can trustOur engineers sit just 50 meters from the production floor, so what they draw is exactly what we build. You receive a full design proposal within 30 days and functional samples within 90 days, letting you visualize and test before committing.From rough concept to concrete designEven if you only have a rough idea, we can turn it into a concrete design, recommend materials, and refine the proposal through multiple rounds of feedback until it matches your expectations. Why Choose VIGO DISPLAYFree design proposals and 3D renderings — zero upfront costIn-house R&D sits 50 meters from the production floor — design equals realityFull proposal within 30 days, functional samples within 90 daysHave a concept in mind?Get a Free Design

Question 12

A: Exclusive services are provided for long-term cooperative customers, including priority supply, exclusive quotation, after-sales green channel, etc.

Accepted Answer

A: Exclusive services are provided for long-term cooperative customers, including priority supply, exclusive quotation, after-sales green channel, etc.To reward customers who have supported us for a long time, we provide exclusive value-added services for long-term cooperative customers: first, priority supply right, which gives priority to ensuring the order delivery of long-term cooperative customers in case of tight supply and order peak period; second, exclusive preferential quotation, which provides exclusive tiered discounts according to the cooperation duration and purchase quantity to reduce the long-term purchasing cost of customers; third, after-sales green channel, the after-sales problems of long-term cooperative customers can be handled first, shortening the response and processing cycle; fourth, exclusive consultant docking, equipping long-term cooperative customers with exclusive foreign trade consultants to follow up purchasing, customization, logistics and other matters throughout the process, providing one-stop service.👉 Consult the long-term cooperation policy, become our long-term customer and enjoy more exclusive rights and interests.

Question 13

A: Re-sampling is supported. The first unsatisfactory sample can be re-sampled for free once, and sampling fees need to be borne through negotiation for multiple modifications.

Accepted Answer

A: Re-sampling is supported. The first unsatisfactory sample can be re-sampled for free once, and sampling fees need to be borne through negotiation for multiple modifications.We attach great importance to the customer's satisfaction with the customized samples. After the customized product sample is completed, if the customer is not satisfied with the size, color, workmanship and other aspects of the sample, they can put forward specific modification opinions, and we will re-sample for free once; if they are not satisfied after multiple modifications, to protect the rights and interests of both parties, reasonable sampling fees will be charged according to the number of modifications and material loss. At the same time, we will arrange designers to communicate in depth with customers to ensure that the final sample meets the customer's expectations.👉 Not satisfied with the customized sample? Send inquiry to inform the modification opinions, we will arrange re-sampling immediately.

Question 14

A: Free product matching suggestions are provided, and the optimal product combination is recommended according to the customer's store type and display scenario.

Accepted Answer

A: Free product matching suggestions are provided, and the optimal product combination is recommended according to the customer's store type and display scenario.We have a professional product consultant team, familiar with the display needs and product adaptability of various retail scenarios. According to the customer's store type (such as supermarket, convenience store, fresh food store), display scenario (such as shelf display, cash register display, fresh food area display) and brand positioning, we can provide free product matching suggestions for customers, recommend the most suitable and cost-effective product combination, help customers improve the store display effect and reduce purchasing costs.👉 Tell us your store type and display scenario, we will customize an exclusive product matching plan for you.

Question 15

A: Customization requirements can be modified for free before entering the production link; if production has started, cost will be calculated according to the modification range.

Accepted Answer

A: Customization requirements can be modified for free before entering the production link; if production has started, cost will be calculated according to the modification range.In the drawing confirmation stage and sampling stage of customized products, customers can modify the customized content (such as size, color, logo, etc.) for free according to their own needs; if the product has entered the mass production stage, modifying the customization requirements will affect the production progress and material loss. We will calculate the corresponding cost according to the modification range, and make adjustments after confirming with the customer to ensure that the modified product meets the customer's needs and minimize the customer's additional expenditure.👉 Need to modify customization requirements? Send inquiry to inform us as soon as possible to avoid affecting the production progress.

Question 16

A: Free installation guidance is provided, including installation manual and video tutorial, and one-to-one guidance is available for complex products.

Accepted Answer

A: Free installation guidance is provided, including installation manual and video tutorial, and one-to-one guidance is available for complex products.To facilitate customers to quickly install and use the products, we provide free installation guidance services for all display fixtures that need installation. Regular products are equipped with detailed Chinese and English installation manuals. For complex products (such as large shelves and combined display racks), installation video tutorials can be provided. At the same time, professional technical personnel can be arranged for one-to-one online guidance to answer various questions encountered during installation, ensuring that customers can successfully complete product installation.👉 Need installation guidance materials or one-to-one guidance, send inquiry to contact us.

Question 17

A: Free trial samples for regular standard items, only low cost charge for customized samples, which can be deducted in subsequent orders.

Accepted Answer

A: Free trial samples for regular standard items, only low cost charge for customized samples, which can be deducted in subsequent orders.To help overseas buyers check workmanship, size and actual using effect, all standard popular display fixtures are available for free trial application with buyer bearing sample freight. Custom samples with exclusive printing and special modification only charge basic material cost, which can be fully deducted in subsequent formal bulk orders to reduce early verification cost.👉 Leave the product model you need samples for, we will arrange sample delivery immediately.

Question 18

A: Regular samples finished within 1-3 working days, bulk orders delivered in 3-15 days based on quantity, rush order available.

Accepted Answer

A: Regular samples finished within 1-3 working days, bulk orders delivered in 3-15 days based on quantity, rush order available.Simple general display accessories have higher sample efficiency, while complex special-shaped display tools take no more than 3 working days for sampling. Small bulk stock orders can be delivered directly without waiting. Medium and large customized orders are produced in order. We can arrange priority rush production for urgent orders of store opening and promotional stock preparation to shorten delivery time greatly.👉 Inform your order quantity and delivery deadline, we will calculate the most accurate shipping schedule for you.

Question 19

A: We support product packaging customization, and can print brand information and design exclusive packaging styles according to customer needs.

Accepted Answer

A: We support product packaging customization, and can print brand information and design exclusive packaging styles according to customer needs.To help customers build brand image, we support packaging customization services for all categories of products. According to the customer's brand visual image and export needs, we can customize packaging materials, packaging size and packaging printing content (such as brand logo, product description, warning signs, etc.). At the same time, we can provide export-specific packaging with anti-damage and moisture-proof treatment to ensure that the products are intact during long-distance transportation and enhance customer brand recognition.👉 Send your packaging needs and brand logo, get packaging customization plan and quotation quickly.

Question 20

A: For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline.

Accepted Answer

A: For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline.

Question 21

A: Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier.

Accepted Answer

A: Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier.

Question 22

A: We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours.

Accepted Answer

A: We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours.

Question 23

A: The price varies by customization complexity. Generally, customized products are 15% - 30% higher than standard ones. Simple changes (like color) add ~15%, while complex customization (unique design, special materials) can increase by up to 30%. We provide itemized quotes so you know where every cost goes.

Accepted Answer

A: The price of our products is directly influenced by the level of customization involved. Since each project has unique requirements, we calculate costs based on factors such as design complexity, material selection, production processes, and any additional tooling needed. This ensures that you only pay for the specific features you request.In general, customized products are typically 15%–30% higher than our standard offerings. The exact percentage depends on the nature of the changes:Simple modifications (such as color adjustments, logo printing, or minor size tweaks) usually add about 15% to the standard price. These changes are relatively straightforward and do not require major adjustments to our production line.Complex customization (including unique structural designs, special materials, custom molds, or intricate finishing) can increase the price by up to 30%. These projects often involve additional engineering work, material testing, and longer production times.To ensure full transparency, we always provide itemized quotes that break down costs into categories such as materials, labor, tooling, and any other relevant expenses. This way, you can clearly see where every cost comes from and make informed decisions about your customization options.

Question 24

A: Small changes (e.g., color adjustment, minor spec tweak) are acceptable within 48 hours of order confirmation, with no extra cost. For major changes (e.g., design overhaul, material replacement) after production starts, a revision fee may apply based on the work completed. We’ll communicate promptly to minimize your loss.

Accepted Answer

A: We understand that plans can change, which is why we have established clear and flexible order adjustment policies to accommodate your needs.Regarding Minor Changes:If you need to make minor adjustments within 48 hours of order confirmation—such as color modifications or small specification tweaks (e.g., slight dimensional changes that do not affect tooling)—we are happy to accommodate these requests free of charge. This grace period is designed to ensure that any last‑minute refinements can be made before mass production officially begins.Regarding Major Changes:If significant modifications are required after production has already started—such as a complete design overhaul, material replacement, or changes that require new tooling—we will do our best to cooperate. However, a revision fee may apply to cover the cost of scrapped materials, labor hours already invested, and any new tooling required.Our Commitment:Rest assured that our production and customer service teams work in close coordination. If a major change request is made during production, we will communicate with you immediately to assess the situation. We will provide a detailed breakdown of the costs involved and explore all possible options to minimize your financial loss while ensuring you receive the product you need.

Question 25

A: Yes. We offer neutral packaging, custom - printed sleeves, and PVC label sticking. The MOQ for customized packaging is 200 sets. We also provide a design template library to simplify the process, and packaging proofing can be finished within 7 days.

Accepted Answer

A: Yes, we offer a variety of flexible packaging options to meet different branding and logistics needs. Our standard offerings include neutral packaging (suitable for bulk orders or retailers with their own branding), custom‑printed sleeves (which can be easily slipped over standard boxes for a professional look), and PVC label sticking (for a clean, high‑quality finish without the need for full‑box printing).The MOQ for customized packaging is 200 sets, which allows you to test different designs or support mid‑sized campaigns without large upfront costs. To make the process even smoother, we provide a design template library with pre‑formatted dimensions and guidelines, so your design team can quickly create artwork that fits perfectly. Our packaging proofing process is efficient and reliable, with most samples ready within 7 days.We also offer guidance on material selection, printing techniques, and packaging structure to ensure your products not only look great but also stay protected during shipping. Whether you need simple, cost‑effective packaging or a premium, branded solution, our team can help you find the best option for your budget and timeline.

Question 26

A: Absolutely. Our design team with 8+ years of FMCG retail experience will collaborate with you. We first understand your brand, target audience, and usage scenarios, then provide 2-3 concept drafts (e.g., 3D renderings of shelf layouts) for your choice. Revisions are offered until you’re satisfied.

Accepted Answer

Absolutely. Our design team has over 8 years of professional experience in the FMCG retail industry and is committed to working closely with you to deliver customized display solutions. With a deep understanding of FMCG market trends, consumer behavior, and retail operational logic, our team can translate your brand needs into practical and visually appealing display designs.Our collaboration process is structured and customer‑centric. First, we conduct in‑depth communication with you to fully understand three core elements: your brand positioning and core values (to ensure the design aligns with your brand identity), your target audience characteristics (including shopping habits and aesthetic preferences, which guide the design’s visual appeal), and the specific usage scenarios (such as the type of supermarket, store layout, and the nature of the products being displayed—whether snacks, beverages, daily necessities, etc.). This foundational understanding ensures that every subsequent design detail is targeted and effective.Based on these insights, our team will provide 2–3 concept drafts in different styles for your selection. These drafts will include detailed 3D renderings of shelf layouts, highlighting key design points such as product placement strategies, space utilization plans, and visual focal points. Each draft will also be accompanied by a brief design explanation, illustrating how it meets your brand requirements and target audience preferences.We are dedicated to ensuring your complete satisfaction. Throughout the design process, we offer multiple revision rounds based on your feedback—whether it involves adjusting the color scheme, optimizing the structural layout, or refining the product display logic. Our team will respond promptly and iterate on the designs until the final plan fully meets your expectations and business needs.

Question 27

This FAQ clarifies the operation process, corresponding extra charges and lead time adjustments for design modification services after sample confirmation, distinguishing between minor and major modification standards.

Accepted Answer

We will evaluate your design modification demands after sample confirmation, confirm the modification cost and adjusted sample lead time in writing, then implement minor or major modifications accordingly.The process for design modification after sample confirmation is simple and customer-centric. First, please provide us with your detailed modification requirements, such as specific size adjustments, material replacements (e.g., from acrylic to metal), or functional upgrades.Upon receiving your request, our experienced R&D and engineering team will conduct a comprehensive evaluation. We will analyze how the proposed changes impact the production process, tooling requirements, and overall cost structure. This thorough assessment typically takes 1–2 working days.For minor modifications (such as small size adjustments), there is usually no additional modification cost, but the sample lead time may be extended by 2–3 working days. For major modifications (such as a complete structural redesign), a small modification fee will apply, and the sample lead time will be extended by 3–5 working days.To ensure full transparency, we will confirm any additional costs and revised timelines with you in writing (via email or formal quotation) before proceeding with the modification.

Question 28

Recommendations for Display Solutions

Accepted Answer

Yes, we have extensive experience in providing targeted display solutions for various types of supermarkets, tailoring our recommendations to each store’s unique layout, product mix, and customer flow.*Large supermarkets and hypermarketsFor these large‑scale retailers, we recommend modular display racks with high load‑bearing capacity, which can be flexibly combined and adjusted to maximize vertical space and adapt to seasonal changes. To optimize product visibility for fast‑moving consumer goods (FMCG), we suggest using end‑cap displays and pallet displays placed in high‑traffic areas to capture customers’ attention and drive impulse purchases. We also offer customized signage and divider systems to improve navigation and enhance the overall shopping experience.*Convenience storesIn convenience stores, space efficiency is essential. We provide compact countertop displays, wall‑mounted units, and foldable promotional props that maximize limited floor space while maintaining a clean, organized look. Our solutions are designed to highlight key items such as snacks, beverages, and travel‑sized products, making them easily accessible to customers on the go.*Specialty stores (e.g., organic food stores, cosmetics supermarkets)For specialty retailers, visual appeal and brand alignment are critical. Custom acrylic displays with high transparency are ideal for showcasing product details and enhancing perceived quality. For premium or luxury products, we offer elegant wooden or metal displays that convey sophistication and reinforce brand value. Our team can also integrate lighting elements to further highlight featured items and create a more engaging shopping atmosphere.Our sales consultants work closely with you to understand your specific needs. Based on your supermarket’s floor plan, product categories, and brand identity, they can provide detailed 3D renderings, layout plans, and material recommendations to help you visualize the final result and make informed decisions.

Question 29

We specialize in customizing supermarket displays and promotional props. We can tailor products to your exact dimensions, materials, colors, logos, and functional requirements. To begin, please provide CAD drawings, sample photos, or specific parameters. Our R&D team will evaluate feasibility and provide a quotation within 2-3 working days. For complex designs, we can also produce a pre-production sample for your approval before mass production.

Accepted Answer

Yes, we specialize in one-stop customization of supermarket display supplies and promotional props. We pride ourselves on our flexibility, offering fully tailored solutions that align with your specific dimensions, preferred materials, brand-matched colors, logo placements, and functional design requirements. Whether you need a standard display rack or a highly specialized promotional unit, we have the capability to bring your vision to life.To initiate the customization process, please provide us with your detailed requirements. This can include CAD drawings, photos of existing samples, or specific technical parameters. If you don’t have a complete design, our experienced R&D team is also available to assist with the initial concept and technical drawings. Once we receive your specifications, our team will promptly evaluate the production feasibility and provide you with a detailed quotation within 2-3 working days.For complex designs or large-volume orders, we highly recommend our pre-production sampling service. We can create a physical sample for your thorough evaluation and approval before mass production begins. This ensures that the final product perfectly meets your expectations in terms of quality, appearance, and functionality, minimizing any potential risks and ensuring a smooth production process.

Retail Display Solutions Expert

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Are you looking for a reliable manufacturer of retail display products?

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Retail Display Solutions Expert

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Service FAQ

Are you looking for a reliable manufacturer of retail display products?

SOLUTIONS

CAPABILITIES

PRODUCTS