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Service FAQ List — VIGO DISPLAY
VIGO DISPLAY Service FAQ List
Service is where a display supplier earns a long-term relationship: free design help, fast sampling, clear customization rules and honest after-sales support. This list condenses the official VIGO DISPLAY Service FAQ — 23 questions — into one readable page, grouped by topic. Tap a question to open its answer.
On this page — tap any question to open its answer
1. Working with Us: Service Journey, Advice and After-Sales 7 questions
From the first inquiry to after-sales — the full process, free advice, trial orders and long-term cooperation.
What is the full process from inquiry to delivery?
It follows five stages — consultation, design and proposal, sampling, mass production with QC, then global shipping.
Can I start with a small trial order before a bulk order?
Yes, a 100-piece trial order lets you validate quality and shelf fit before committing to larger volumes.
What after-sales support and warranty do you offer?
We provide replacement parts, structural guidance, and optional on-site installation to keep your displays running long-term.
What after-sales service do you offer for customized products?
We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours.
Do you provide exclusive services for long-term cooperative customers?
Exclusive services are provided for long-term cooperative customers, including priority supply, exclusive quotation, after-sales green channel, etc.
Do you provide product installation guidance service?
Free installation guidance is provided, including installation manual and video tutorial, and one-to-one guidance is available for complex products.
Can you provide product matching suggestion service?
Free product matching suggestions are provided, and the optimal product combination is recommended according to the customer's store type and display scenario.
2. Samples, Re-sampling, Modifications and Revisions 8 questions
How sampling works, what happens when you are not satisfied, and how late changes are handled.
Can I get free product trial samples?
Free trial samples are for regular standard items, only low cost charge for customized samples, which can be deducted in subsequent orders.
Do you offer samples of in-stock products?
Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier.
How long is sample lead time and mass production time for customized products?
Regular samples are finished within 1-3 working days, bulk orders delivered in 3-15 days based on quantity, rush order available.
Can I re-sample if I am not satisfied with the customized product sample?
Re-sampling is supported. The first unsatisfactory sample can be re-sampled for free once, and sampling fees need to be borne through negotiation for multiple modifications.
Can I modify customization requirements during the customized product process?
Customization requirements can be modified for free before entering the production link; if production has started, cost will be calculated according to the modification range.
If we need to modify the design after confirming the sample, what is the process and additional cost
The process, extra charges and lead-time adjustment depend on whether the change is minor or major. Minor modifications are handled quickly with limited impact; major redesigns are re-quoted before work begins. Confirm the design scope at the sample stage and we will keep any later change as low-cost as possible.
Can I make changes to my customized order after confirmation?
Small changes (e.g., color adjustment, minor spec tweak) are acceptable within 48 hours of order confirmation, with no extra cost. For major changes (e.g., design overhaul, material replacement) after production starts, a revision fee may apply based on the work completed. We’ll communicate promptly to minimize your loss.
What if I need a slight modification to a standard in-stock product?
For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline.
3. Customization, Design, Pricing and Packaging Support 8 questions
Free design and 3D renderings, custom pricing versus standard, packaging customization and supermarket display solutions.
Can you provide free design or 3D renderings before I order?
Yes, our in-house R&D team provides free design proposals and 3D renderings for custom projects.
Can you help with design if I don't have a clear concept?
Absolutely. Our design team with 8+ years of FMCG retail experience will collaborate with you. We first understand your brand, target audience, and usage scenarios, then provide 2-3 concept drafts (e.g., 3D renderings of shelf layouts) for your choice. Revisions are offered until you’re satisfied.
What’s the price difference between customized and standard products?
The price varies by customization complexity. Generally, customized products are 15% - 30% higher than standard ones. Simple changes (like color) add ~15%, while complex customization (unique design, special materials) can increase by up to 30%. We provide itemized quotes so you know where every cost goes.
Is customized packaging available for display props?
Yes. We offer neutral packaging, custom - printed sleeves, and PVC label sticking. The MOQ for customized packaging is 200 sets. We also provide a design template library to simplify the process, and packaging proofing can be finished within 7 days.
Do you provide product packaging customization service?
Yes. We print brand information and design exclusive packaging styles to your requirement, including export-ready and moisture-proof packaging. Custom packaging protects the product in transit and extends your brand to the unboxing moment.
Do you support e-commerce and marketplace fulfillment packaging?
Yes, we provide fulfillment-compliant packaging, barcoding, and drop-ship-friendly options for online sellers.
Can you customize display products according to our specific requirements?
We specialize in customizing supermarket displays and promotional props. We can tailor products to your exact dimensions, materials, colors, logos, and functional requirements. To begin, please provide CAD drawings, sample photos, or specific parameters. Our R&D team will evaluate feasibility and provide a quotation within 2-3 working days. For complex designs, we can also produce a pre-production sample for your approval before mass production.
Do you have any recommendations for display solutions suitable for different types of supermarkets？
Yes. We recommend targeted display solutions for different supermarket formats and share 3D renderings and layout plans before production. Tell us your store type and layout, and our team will propose the fixture combination that fits.
Related FAQ lists
Still have a question?
These 23 answers cover our service process end to end. For questions about a specific product, see the Products FAQ; for pricing, payment and delivery terms, see the Order & Delivery FAQ. Otherwise contact our team — we answer within one business day.
Are you looking for a reliable manufacturer of retail display products?
We can quickly provide customers with market analysis, technical support and customized services.
- Full Name:
- Jerry Sheng
- Tel:
+86 571-88601733
- Email:
- sales@vigodisplay.com
- Address:
- No. 15 Dongle Road, Changle Industrial Park, Jingshan Town, Yuhang District, Hangzhou, Zhejiang, China
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