VIGO DISPLAY Order & Delivery FAQ List
Once you know which fixtures you need, the next questions are about the process: how to get a quote, what the MOQ is, which payment terms we accept, how fast stock ships, and how long production and delivery take. This list condenses the official VIGO DISPLAY Order & Delivery FAQ — 12 questions — into one page.
On this page
How the quotation works, minimum quantities per product type, bulk pricing and payment terms.
Send us your product idea, quantity and target market, and our team replies with a tailored quote within one business day. The more specific you can be — product type, size, quantity, finish and destination — the more accurate the first quote will be.
Our MOQ is flexible and depends on the product type: roughly 500 units for standard display racks, 300 units for customized items, and 100 units for promotional props. If your first order is smaller, tell us — we will discuss whether your requirement can be accommodated.
We keep a low MOQ on small general fittings so you can buy flexibly, and we apply tiered favourable pricing for full-container bulk purchases. If you are planning a large programme or a long-term restock cycle, ask for the tiered price list before you commit.
We offer a variety of flexible payment terms to suit global customers, including standard T/T and L/C arrangements, with simple terms for sample orders. Every transaction is handled through secure, clearly documented channels.
Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability.
Lead times, in-stock dispatch speed, logistics options and special handling for large or irregular cargo.
Lead time depends on whether the product is standard or customized, and we offer three flexible shipping options so you can balance speed and cost. Tell us your target on-shelf date at the quotation stage and we will plan the production slot around it.
Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch.
We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout.
We solve this in three ways: foldable or detachable structures that reduce packaging volume by up to 60%; cooperation with specialized carriers for oversized cargo, including door-to-door service; and freight-cost estimation at the quotation stage so you can plan the budget early.
Incoterms, customs support and what happens if goods are damaged in transit.
We support FOB, CIF and DDP terms, so you choose how much shipping and customs responsibility we handle. Buyers who want a simpler receiving process often pick DDP; buyers with their own forwarder usually prefer FOB or CIF.
Yes. We prepare complete export documents and can arrange door-to-door DDP delivery, handling clearance and duties on your side. If you import regularly, our documentation is set up to keep your own clearance smooth as well.
We protect shipments with professional packaging designed to reduce damage in transit, and we operate a standardized damage-claim process so that if damage does occur it is resolved properly and quickly. Photograph the damaged carton on arrival and our team will guide you through the claim.
Related FAQ lists
Still have a question?
These twelve answers cover the standard ordering process. For product-specific questions, see the Products FAQ; for samples, customization and after-sales, see the Service FAQ. For a direct answer on your quantities and destination, send us your inquiry.
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