How do you handle product damage during shipping?

We adopt strict and comprehensive packaging measures to minimize the risk of product damage during transportation, ensuring goods arrive in intact condition. All products are wrapped with shock-absorbent bubble film, packed in sturdy corrugated cartons with custom foam padding for full impact and vibration protection. For large or heavy orders, we use reinforced pallets fixed with shrink wrap and strapping to avoid shifting, crushing or moisture damage during shipping.

In the rare case of product damage upon receipt, we provide an efficient claims process for prompt resolution. Please send photos of damaged goods and outer packaging to our customer service team within 3 days of delivery, which helps us confirm the damage cause quickly.

After verifying the cause, we will provide targeted solutions:

If damage results from manufacturing defects or inadequate packaging, we will arrange free replacement or refund for you.

If damage is caused by logistics handling, we will assist you in filing a claim with the shipping carrier and provide full supporting documents for smooth compensation.

For high-value orders, we suggest purchasing shipping insurance for extra protection, and our team can arrange this service to secure your investment during delivery.