Question 1

A: We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours.

Accepted Answer

A: We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours.

Question 2

A: We have optimized solutions: ① Develop foldable/detachable structures to reduce packaging volume by up to 60%. ② Partner with specialized logistics companies for oversized cargo, offering door - to - door service. ③ Provide freight cost estimation in the quotation phase to help you plan budgets.s solutions: foldable designs to reduce volume by up to 60%, cooperation with specialized carriers, and freight cost estimation at the quotation stage.

Accepted Answer

A: We have optimized solutions: ① Develop foldable/detachable structures to reduce packaging volume by up to 60%. ② Partner with specialized logistics companies for oversized cargo, offering door - to - door service. ③ Provide freight cost estimation in the quotation phase to help you plan budgets.

Question 3

A: The price varies by customization complexity. Generally, customized products are 15% - 30% higher than standard ones. Simple changes (like color) add ~15%, while complex customization (unique design, special materials) can increase by up to 30%. We provide itemized quotes so you know where every cost goes.

Accepted Answer

A: The price of our products is directly influenced by the level of customization involved. Since each project has unique requirements, we calculate costs based on factors such as design complexity, material selection, production processes, and any additional tooling needed. This ensures that you only pay for the specific features you request.In general, customized products are typically 15%–30% higher than our standard offerings. The exact percentage depends on the nature of the changes:Simple modifications (such as color adjustments, logo printing, or minor size tweaks) usually add about 15% to the standard price. These changes are relatively straightforward and do not require major adjustments to our production line.Complex customization (including unique structural designs, special materials, custom molds, or intricate finishing) can increase the price by up to 30%. These projects often involve additional engineering work, material testing, and longer production times.To ensure full transparency, we always provide itemized quotes that break down costs into categories such as materials, labor, tooling, and any other relevant expenses. This way, you can clearly see where every cost comes from and make informed decisions about your customization options.

Question 4

A: Small changes (e.g., color adjustment, minor spec tweak) are acceptable within 48 hours of order confirmation, with no extra cost. For major changes (e.g., design overhaul, material replacement) after production starts, a revision fee may apply based on the work completed. We’ll communicate promptly to minimize your loss.

Accepted Answer

A: We understand that plans can change, which is why we have established clear and flexible order adjustment policies to accommodate your needs.Regarding Minor Changes:If you need to make minor adjustments within 48 hours of order confirmation—such as color modifications or small specification tweaks (e.g., slight dimensional changes that do not affect tooling)—we are happy to accommodate these requests free of charge. This grace period is designed to ensure that any last‑minute refinements can be made before mass production officially begins.Regarding Major Changes:If significant modifications are required after production has already started—such as a complete design overhaul, material replacement, or changes that require new tooling—we will do our best to cooperate. However, a revision fee may apply to cover the cost of scrapped materials, labor hours already invested, and any new tooling required.Our Commitment:Rest assured that our production and customer service teams work in close coordination. If a major change request is made during production, we will communicate with you immediately to assess the situation. We will provide a detailed breakdown of the costs involved and explore all possible options to minimize your financial loss while ensuring you receive the product you need.

Question 5

A: Yes. We offer neutral packaging, custom - printed sleeves, and PVC label sticking. The MOQ for customized packaging is 200 sets. We also provide a design template library to simplify the process, and packaging proofing can be finished within 7 days.

Accepted Answer

A: Yes, we offer a variety of flexible packaging options to meet different branding and logistics needs. Our standard offerings include neutral packaging (suitable for bulk orders or retailers with their own branding), custom‑printed sleeves (which can be easily slipped over standard boxes for a professional look), and PVC label sticking (for a clean, high‑quality finish without the need for full‑box printing).The MOQ for customized packaging is 200 sets, which allows you to test different designs or support mid‑sized campaigns without large upfront costs. To make the process even smoother, we provide a design template library with pre‑formatted dimensions and guidelines, so your design team can quickly create artwork that fits perfectly. Our packaging proofing process is efficient and reliable, with most samples ready within 7 days.We also offer guidance on material selection, printing techniques, and packaging structure to ensure your products not only look great but also stay protected during shipping. Whether you need simple, cost‑effective packaging or a premium, branded solution, our team can help you find the best option for your budget and timeline.

Question 6

A: Absolutely. Our design team with 8+ years of FMCG retail experience will collaborate with you. We first understand your brand, target audience, and usage scenarios, then provide 2-3 concept drafts (e.g., 3D renderings of shelf layouts) for your choice. Revisions are offered until you’re satisfied.

Accepted Answer

Absolutely. Our design team has over 8 years of professional experience in the FMCG retail industry and is committed to working closely with you to deliver customized display solutions. With a deep understanding of FMCG market trends, consumer behavior, and retail operational logic, our team can translate your brand needs into practical and visually appealing display designs.Our collaboration process is structured and customer‑centric. First, we conduct in‑depth communication with you to fully understand three core elements: your brand positioning and core values (to ensure the design aligns with your brand identity), your target audience characteristics (including shopping habits and aesthetic preferences, which guide the design’s visual appeal), and the specific usage scenarios (such as the type of supermarket, store layout, and the nature of the products being displayed—whether snacks, beverages, daily necessities, etc.). This foundational understanding ensures that every subsequent design detail is targeted and effective.Based on these insights, our team will provide 2–3 concept drafts in different styles for your selection. These drafts will include detailed 3D renderings of shelf layouts, highlighting key design points such as product placement strategies, space utilization plans, and visual focal points. Each draft will also be accompanied by a brief design explanation, illustrating how it meets your brand requirements and target audience preferences.We are dedicated to ensuring your complete satisfaction. Throughout the design process, we offer multiple revision rounds based on your feedback—whether it involves adjusting the color scheme, optimizing the structural layout, or refining the product display logic. Our team will respond promptly and iterate on the designs until the final plan fully meets your expectations and business needs.

Question 7

Recommendations for Display Solutions

Accepted Answer

Yes, we have extensive experience in providing targeted display solutions for various types of supermarkets, tailoring our recommendations to each store’s unique layout, product mix, and customer flow.*Large supermarkets and hypermarketsFor these large‑scale retailers, we recommend modular display racks with high load‑bearing capacity, which can be flexibly combined and adjusted to maximize vertical space and adapt to seasonal changes. To optimize product visibility for fast‑moving consumer goods (FMCG), we suggest using end‑cap displays and pallet displays placed in high‑traffic areas to capture customers’ attention and drive impulse purchases. We also offer customized signage and divider systems to improve navigation and enhance the overall shopping experience.*Convenience storesIn convenience stores, space efficiency is essential. We provide compact countertop displays, wall‑mounted units, and foldable promotional props that maximize limited floor space while maintaining a clean, organized look. Our solutions are designed to highlight key items such as snacks, beverages, and travel‑sized products, making them easily accessible to customers on the go.*Specialty stores (e.g., organic food stores, cosmetics supermarkets)For specialty retailers, visual appeal and brand alignment are critical. Custom acrylic displays with high transparency are ideal for showcasing product details and enhancing perceived quality. For premium or luxury products, we offer elegant wooden or metal displays that convey sophistication and reinforce brand value. Our team can also integrate lighting elements to further highlight featured items and create a more engaging shopping atmosphere.Our sales consultants work closely with you to understand your specific needs. Based on your supermarket’s floor plan, product categories, and brand identity, they can provide detailed 3D renderings, layout plans, and material recommendations to help you visualize the final result and make informed decisions.

Question 8

We specialize in customizing supermarket displays and promotional props. We can tailor products to your exact dimensions, materials, colors, logos, and functional requirements. To begin, please provide CAD drawings, sample photos, or specific parameters. Our R&D team will evaluate feasibility and provide a quotation within 2-3 working days. For complex designs, we can also produce a pre-production sample for your approval before mass production.

Accepted Answer

Yes, we specialize in one-stop customization of supermarket display supplies and promotional props. We pride ourselves on our flexibility, offering fully tailored solutions that align with your specific dimensions, preferred materials, brand-matched colors, logo placements, and functional design requirements. Whether you need a standard display rack or a highly specialized promotional unit, we have the capability to bring your vision to life.To initiate the customization process, please provide us with your detailed requirements. This can include CAD drawings, photos of existing samples, or specific technical parameters. If you don’t have a complete design, our experienced R&D team is also available to assist with the initial concept and technical drawings. Once we receive your specifications, our team will promptly evaluate the production feasibility and provide you with a detailed quotation within 2-3 working days.For complex designs or large-volume orders, we highly recommend our pre-production sampling service. We can create a physical sample for your thorough evaluation and approval before mass production begins. This ensures that the final product perfectly meets your expectations in terms of quality, appearance, and functionality, minimizing any potential risks and ensuring a smooth production process.

Retail Display Solutions Expert

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Are you looking for a reliable manufacturer of retail display products?

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Retail Display Solutions Expert

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Service FAQ

Are you looking for a reliable manufacturer of retail display products?

SOLUTIONS

CAPABILITIES

PRODUCTS