Retail Display Solutions Expert

Language:

English

Transform Retail Spaces, Drive Sales Growth

Home / All / Order & Delivery FAQ / How do you handle product damage during shipping?

How do you handle product damage during shipping?

Update Time:2025/9/11

We take strict packaging measures to minimize damage risks: products are wrapped in bubble film, placed in sturdy cartons with foam padding, and pallets are used for large orders to prevent crushing. In case of damage during shipping, please provide photos of the damaged products and packaging within 3 days of receipt.

After confirming the cause, we will either arrange a replacement (for manufacturing or packaging defects) or assist in claiming compensation from the logistics company (for transportation-related damage). For high-value orders, we recommend purchasing shipping insurance, which we can arrange on your behalf.

Previous If we need to modify the design after confirming the sample, what is the process and additional cost

Next What payment terms do you accept?

FAQs